While the designers I coach and speak to
certainly have easy and happy clients, there are always a couple of clients on board that are definitely not easy and frequently frustrated.
The most common cause of that frustration is what I call "keeping your client in the dark of design."
This happens when you are working on their project (and one or several others) and failing to keep them updated with progress. Weeks go by and they
don't know if everything is still on order, if there've been any delays, any challenges, any issues.
All they remember is agreeing to a lot of things they can't totally visualize, writing a large check, and now they are in the dark hours of waiting.
Can I show you how to remove that dastardly darkness? Because when you bring your clients into the light with regular communication as part of a
simple system you install inside your practice, they become easy and happy.
And a very cool side benefit to this same system is that it keeps you (and your team when you have one) on track and not missing key details or creating loose ends.
(Did I ever tell you about the time I didn't have this system in place, and managed to totally forget to order a client's chair? Oh I ordered the fabric, but
never ordered the chair and found out way too late to fix the issue before installation. Yeah, this system fixes that!)
You'll learn specifically:
**How to Get More Done in Less Time and Turn Productive into Profitable
**The 3 Components of Project Management that Will Make You a Master of Time
**How to Include Client Celebrations in Each Project Path for First Class Service
**The No Brainer, Almost Free Tool that Turns You into a Scheduling Ninja in No Time
**How to Eliminate
Management by Crisis, Client Frustration, and Digital Distractions
I've learned a lot the hard way and my mission is to remove the same obstacles and pitfalls from your practice!
Your design practice can be a place that you look forward to each day, excited to work with clients (and even contractors!) It's all in how you set yourself up for success.
Let's Prosper by Design, together.
Mega Hugs,
Melissa
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