Hey ,
Recently I got one of those many emails promising me a peek at my credit score. Well it had been over a year and I was curious as it is always a good idea to keep tabs, so I filled out the necessary information.
I know, I know, when they asked for my credit card information for a one dollar charge that would be refunded, I knew that this meant my credit card was going to be held on file so they could do auto-payments of their service. None of that was disclosed up front.
I got the credit scores, and it was expected good news. What happened next, not so much READ MORE ...
http://melissagalt.com/5-steps-to-handling-unhappy-customers/
Be sure and let me know how you handle unhappy customers, know you've got great lessons to share.
Hugs,

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